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Date: Jul 15 1999
From: Terry Ohl
To: Penny Pincher
Subject: Unwilling to Assist

Dear Penny Pincher,

I travel alot, but all to often I call and airline and get a representative who seems unwilling to assist me. What should I do? Sometimes I wish I could fire the bum.

-- Terry


Hi Terry.

It does happen. When this is the case I recommend that you hang up and call back. With hundreds of representative answering the phone at any given time, you are bound to get a representative who is willing to work with you to meet your needs.

-- Joel

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